How do I change the interface language in the FF 22 app?

The FF 22 app currently supports two languages: Bengali and English. To change the language in the app, tap the profile icon in the bottom-right corner, then go to the Settings menu. You'll find a "Language" option there — simply select Bengali or English. The change takes effect immediately, no app restart required. On the website, look for the "BN / EN" toggle at the top of the page. Your preference is saved in a cookie, so the same language will be applied the next time you log in.

Which mobile banking services can I use to deposit and withdraw funds on FF 22 in Bangladesh?

FF 22 currently supports three major mobile financial services in Bangladesh: bKash, Nagad and Rocket (DBBL Mobile Banking). All three methods support both deposits and withdrawals. The minimum deposit and withdrawal amount is ৳500. Deposits are generally instant, and withdrawals are processed within 15–30 minutes. One important note: the name on your mobile banking account must match the name registered on your FF 22 account. Transactions made under a third party's name will not be accepted and will be returned.

ff 22 | Privacy Policy and How We Protect Your Data

1

What Data We Collect

FF 22 collects two types of data — information you provide directly, and data generated automatically through your use of the platform.

Information you provide directly

Identity Information: Full name, date of birth, and National ID number (for KYC). You provide these yourself during registration or verification.

Contact information: Mobile number and email address. Used for account verification, support, and important notifications.

Financial Information: Mobile banking number used for deposits and withdrawals. FF 22 does not store full account details.

Identity documents: NID or passport photo and selfie during KYC verification. These are stored in a secure vault.

Automatically collected information

Data type	What's Included	Purpose
Device information	Device type, OS version, screen size	App Optimization
Network Information	IP address, ISP name, connection type	Security & Fraud Prevention
Usage Patterns	Login time, game preferences, session duration	Experience Improvement
Transaction History	Bet amounts, deposit and withdrawal records	Account Management & AML

2

Purpose of Data Collection

FF 22 uses your data only for specific, legitimate purposes. Each piece of information we collect and why is clearly outlined below:

Account creation & management: To complete registration, verify login, and keep your account secure.
Payment processing: Mobile banking details are required to process deposits and withdrawals.
KYC & AML Compliance: For age verification and anti-money laundering compliance in accordance with international regulations.
Customer Support: We may need to review your account history to properly address your complaints or questions.
Personalized Experience: Analyzing your game and betting preferences to show relevant bonuses and offers.
Security: Detecting unauthorized logins, duplicate accounts, and fraudulent activity.

FF 22 does not share, and will never share, your data with third parties for advertising purposes.

3

When your information may be shared with third parties

FF 22 does not sell your data. However, in the limited circumstances below, certain information may be shared with specific parties:

Payment provider: Processing payments via bKash, Nagad, and Rocket requires sharing minimal information with those providers. Each provider operates under its own privacy policy.

Regulatory authority: We may be required to disclose information in response to lawful requests from licensing authorities, law enforcement, or court orders.

Technology Service Providers: Cloud hosting and cybersecurity providers may process limited data, but they do not own it and cannot share it with any third party.

Game providers: Live games run on Evolution or Pragmatic Play servers. These providers can only access the data necessary for the game session.

In all of the above cases, third parties are contractually required to adhere to our privacy standards and are not permitted to share your data with anyone else.

4

Data Protection Methods

FF 22 uses multiple layers of technical and organizational measures to protect your data:

Transmission encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3.
Data-at-Rest Encryption: Sensitive data stored in our databases is protected with AES-256 encryption.
Firewall & DDoS protection: Advanced firewall systems to prevent unauthorized network access and attacks.
Regular Security Audits: Annual penetration testing conducted by third-party cybersecurity experts.
Staff Training: Regular data protection training and a least-privilege access policy for all staff.
Incident Response: In the event of a security incident, affected members will be notified within 72 hours.

5

Cookies & tracking technologies

The FF 22 website and app use cookies and similar technologies. Cookies are small files stored on your device that allow the platform to recognize you.

Optional cookies can be disabled via app settings or your browser. However, disabling essential cookies may affect the platform's functionality.

6

Data retention period

FF 22 does not retain your data indefinitely. Each type of data has a defined retention period:

Data type	Retention Period	Reason
Account information	5 years after account closure	Legal Obligations
Transaction records	7 years	AML & Financial Regulatory Compliance
KYC Documents	5 years after account closure	International KYC Regulations
Support Conversations	2 Years	Service Quality Improvement
Marketing Preferences	Until consent is withdrawn	Based on your preferences
Session Logs	90 Days	Security investigation

Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you.

7

Your Data Rights

As an FF 22 member, you have the following rights over your personal data:

Right to access

You may request to know what personal data we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

You may request deletion of your data, except where retention is required by law.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Portability

You may request to download your data in a specific format.

Right to object

You can opt out of marketing messages at any time.

To exercise these rights support@ff22.bizEmail us or reach out via live chat. We typically respond within 30 days. Some requests may require identity verification.

8

Protection of Children & Minors

FF 22 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect data from minors.

If a minor has registered an account by concealing their age or doing so inadvertently, and this comes to our attention, the account will be closed immediately and all collected data deleted.

If you believe a minor has registered an account on FF 22, please notify our support team immediately.

For parents: please use parental control software on your device to prevent minors from accessing platforms of this nature.

9

Policy Updates & Contact Us

FF 22 may update this Privacy Policy as needed. You will be notified via email and in-app notification at least 14 days before any significant changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, please contact us:

Data Protection Officer: privacy@ff22.biz
General Support: support@ff22.biz
Live chat: Available on the platform 24/7

By using FF 22, you confirm that you have read and agree to this Privacy Policy.

FF 22 Privacy Policy — A complete overview of how we handle and protect your information

How FF 22 Protects Your Privacy